YogaPaws

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Ordering and Delivery

What methods of payment do you accept?
You can pay for your order by using the following; Visa, MasterCard, American Express or Discover.

How long will I have to wait to receive my order?
Your order will be shipped First Class USPS, and Priority if the order weigs over 1 lb. A confirmation will be sent to you with a tracking number when your order is shipped. For standard shipping please allow 3-5 days for delivery of your order.

We offer a next day and rushed delivery service please call 888-294-2790 further details. We will inform you if we are experiencing delays for if the product is on backorder. Seasonally delivery times can increase due to a larger volume of orders. If you are desperate for something or if it is a gift, please call us.

How much is postage?
You will be able to see how much postage is before placing your order by clicking the "Calculate Shipping" button at checkout. 

To redeem gift vouchers when making an online purchase:

  1. Place order as usual, including entering your credit card details when requested on the payment details page (during checkout)
  2. You will be prompted to enter your coupon code.
  3. See the saving when you get to the order summary page!

Is your site a safe and secure shopping site?

You can shop at www.yogapaws.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. yogapaws.com is registered with the Authorize.Net Verified Merchant Seal program.

 

Returns

We are absolutely obsessed with your happiness and want you to have the greatest shopping experience.  Should you become dissatisfied with any part of your order, we encourage you to contact us immediately at jessi@yogapaws.com so that we may make arrangements to turn that frown, upside down.  

You may return your unused item, within 30 Days of receipt of goods, for a full refund or exchange, for any reason, no questions asked.   (Return shipping costs may incur.)  

If you received a Damaged or Defective item, please contact us immediately, and we will send you a replacement.  Just provide us with your Order Information, and we’ll get you taken care of.

We pride ourselves on our Service to our Customers and stand behind every product we sell.  If you ever find fault or disappointment in your product or purchase, at any interval, please contact us and we will do everything within our power to rectify your situation.  

     

     

    Fitting and Sizing Information

    Do you have a size guide?
    Yes, click hereA piece of advice! You want your YogaPaws to fit snug because they will break in the same as a shoe or glove over a period of time. So if you are right on the cusp of a size, go with the smaller one! And don't worry, if the fit is not perfect for you we will exchange until the fit is right.

    What if my feet are a much different size then my hands?
    The feet are made of a lycra/spandex material and therefore work for a wide variety of sizes. If you feel like your feet are either too loose or too tight let us know and we will replace them with the correct size.

    Are the YogaPaws supposed to be tight around my fingers?
    Yes! This help to keep you in the Paws when you start to get down and sweaty with your down dog.  Please note; If your YogaPaws feel too tight on the hands or feet at first, try using them in a practice before rendering them too small.  You will notice they feel much different in a pose.  Still too tight?  Let's swap them out and get you the right size.

    I have sores on my feet, should I get a bigger size?
    There is enough give in the feet, if you have sores or bunions you should be fine. But again, let us know and because your comfort and satisfaction is our business. jessi@yogapaws.com



    Cleaning Information

    How do I wash my YogaPaws?
    The easiest and best way to wash your YogaPaws is to put them on inside out so that the towel lining is exposed, put them back on like gloves and wash your hands under the sink in cold water a gentle soap. Dr. Bronner's is a great one!.

    The second option is to soak for 5 min of 2 parts water 1 part vinegar.   

    Then just lay them out and air dry.

    Can I put my YogaPaws in the washing machine?
    We DO NOT recommend that you put your YogaPaws in the washing machine. But if you must, put the machine on delicate, cold water, and place the YogaPaws in a delicate garment bag. The mesh bag included in your package will work for this too!

    When should I wash my YogaPaws?
    We recommend washing your YogaPaws after every use. By keeping your YogaPaws clean you keep the dirt and oils that come out of your pores when you perspire from accumulating within the towel liner of your YogaPaws.




    General Product Information

    What are YogaPaws made of?
    YogaPaws hands are made of Eco-Friendly TPE yoga mat material that has 6mm of cushion and comfort and Recycled Natural Rubber.  There is also a towel lining within the Paws which absorbs 7 times its weight in moisture. Hence the more you sweat the more you stick!

    How is Yoga-Paws LLC helping the planet?
    YogaPaws are made with Eco-Friendly TPE yoga mat material. Also when you buy YogaPaws to keep your practice up on the road, at home, or in the studio… you get the benefits of a whole mat and a whole towel in a convenient little package without all that extra material. Mother Earth will thank you for it!

     

     

     

    Privacy

    Why do you want my email address?
    Primarily so that we can contact you if there is a problem; we find that most people respond faster this way.

    Occasionally we will contact you to let you know our latest news or special offer, however, if this really bugs you then we can take you off the database. The quickest way to do this is to unsubscribe from the last/next email you receive from us. Go to the bottom of the e-mail, click through where directed and if you choose to unsubscribe you will be taken off our email database. Otherwise, e-mail us at info@yogapaws.com and we will do it for you. Spamming is not our cup of tea. Thank you!!

     


    YogaPaws Guarantee

    With a 100% satisfaction guarantee, we invite you to enjoy a non-slip practice Anytime, Anywhere risk-free! If you are not 100% completely satisfied within 30 days of purchase, simply contact us at sales@yogapaws.com and we will issue a return authorization for a credit/refund*.
    * The items you ordered with the original sales receipt must be returned for full REFUND

    Wrong size
    Think you might have been wearing a wrong size this whole time? No problem, we will issue an exchange and replace it within 30 days of purchase. Items and original sales receipt must be returned for exchange.

     

     

    Yoga Teacher Discount

     I am a Yoga teacher, do I get a discount? 

    Yes!! You are like a walking advertisement for us, so we would like to give back and thank you for that. All you have to do is respond to your order confirmation email with your Yoga Alliance Registry ID or studio information where you teach, and we will refund $5 on your YogaPaws purchase with 24 hours.  EASY!!

     

     

     


    Wholesaler Information

    How do I place a wholesale order?
    If you are interested in selling the YogaPaws mini mats online or in your retail space, please fill out our wholesale information form and we will be in touch with you ASAP. Wholesale Order Form >

    Is there a Minimum Order Quantity of the YogaPaws?
    Yes, the MOQ for the YogaPaws is 15 units. You can mix-match the sizes and colors to reach 15 units.

    What is the cost breakdown of the YogaPaws products?

    We do have a set wholesale percentage breakdown. Simply put, the more your order the greater discount you receive. We like to do this on a case by case basis, so please contact us no matter how big or small your company or studio..... we would love to work with you!