Frequently Asked Questions

 


Ordering and Delivery

What methods of payment do you accept?
You can pay for your order by using the following; Visa, MasterCard, American Express or Discover.

How long will I have to wait to receive my order?
We do our very very best to get your order out the same day you order it, and your chances of this are much greater if you get it in before 3pm PST. Your order will be shipped First Class USPS. 2 day Priority if over 1 lb or rushed delivery. A conformation will be sent to you with a tracking number when your order is shipped. For standard shipping please allow 3-5 days for delivery of your order.

We offer a next day and rushed delivery service please call 760.434.3970 for further details. We will inform you if we are experiencing delays for if product is on backorder. Seasonally delivery times can increase due to a larger volume of orders. If you are desperate for something or if it is a gift, let us know by typing it into the comments box when you are ordering.

How much is postage?
If you place a USA order that is under 15oz (1-2 items) the postage is $3.95. Orders over 1lb start at $5.95 for shipping and handling and increase with the weight of your order. For orders with Canada delivery and under 15oz are $4.95 for shipping/handling. UK and rest of the world are start at $9.95 for international shipping charge and will also increase with the weight of your order.

To redeem gift vouchers when making an on-line purchase:

  1. Place order as usual, including entering your credit card details when requested on the payment details page (during check out)
  2. You will be promped to enter your coupon code.
  3. See the saving when you get to the order summery page!

Is your site a safe and secure shopping site?

You can shop at www.yogapaws.com on line with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive card holder data, please read the Authorize.Net Privacy Policy. www.yoga-syz.com is registered with the Authorize.Net Verified Merchant Seal program.

Returns

What is your returns policy?
We want you to be delighted when you shop with us but we understand that with on line purchasing, you may occasionally want to return items that are not suitable.
We are happy to offer a refund or exchange on any full price items returned to us with proof of purchase within 30 days.
 

How do I return something if I need to?
When we send out your order we enclose an order number, you will also receive a copy of this in your email conformation. Please include a copy of your order number as well as your information, including first and last name of the purchaser. For assistance please call us or email info@yogapaws.com. 888-964.2790

What is your return address?
The return address is:
Yoga-Paws
Attention Returns or Exchanges
1628 Legaye Dr., Cardiff CA 92007.

How to exchange or refund

  1. Goods are returned to Yoga-Paws LLC at your own expense.
  2. Take your parcel(s) to your nearest post office. Please note that when sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it with conformation. Always retain proof of postage.
  3. Send the parcel to:
    Yoga-Paws Attn. Returns or Exchanges
    1628 Legaye Dr
    Cardiff Ca 92007

Call or email us if you need a replacement. This way we can be sure to get you the exact replacement with the correct color and size. We aim to process returns within 3 working days of receiving your return.

If you are returning your YogaPaws grips for a refund, we will issue the credit within 48hrs of receiving them at our offices.

For further information please call 888-294-2790 or e-mail info@yogapaws.com

Fitting and Sizing Information

Do you have a size guide?
Yes click here.A piece of advice! You want your Yoga-Paws grips to fit sung because they will break in the same as a shoe or glove over a period of time. So if you are right on the cusp of a size, go with the smaller one! And don’t worry, if the fit is not perfect for you we will exchange until the fit is right.

What if my feet are a much different size then my hands?
The feet are made with a lycra/spandex material, and therefore work for a wide verity of sizes. If you feel like your feet are either too loose or too tight let us know and we will replace them for the correct size.

Are the Yoga-Paws grips supposed to be tight around my fingers ?
Yes! This help to keep you in the Paws when you start to get down and sweaty with your down dog.  Please note; If your YogaPaws grips feel too tight on the hands or feet at first, try using them in a practice before rendering them too small.  You will notice they feel much different in a pose.  Still too tight?  Let's swap them out and get you the right size.

I have sores on my feet, should I get a bigger size?
There is enough give in the feet, if you have sores or bunions you should be fine. But again, let us know and because your comfort and satisfaction is our business. info@yogapaws.com

Cleaning Information

How do I wash my Yoga-Paws grips?
The easiest and best way to wash your Yoga-Paws grips is to put them on inside out, so that the towel lining is exposed, put them back on like gloves and wash your hands under the sink in cold water a gentle soap. Dr Bronners is a great one!. Then just lay them out and air Dry.

Can I put my Yoga-Paws grips in the washing machine?
We DO NOT recommend that you put your paws in the washing machine. But if you must, put the machine on delicate, cold water, and place the Yoga-Paws grips in a delicate garment bag. The mesh bag included in your package will work for this too!

When should I wash my Yoga-Paws grips?
We recommend washing your Yoga-Paws after every use. By keeping your Paws clean you keep the dirt and oils that come out of your pores when you perspire from accumulating within the towel liner of your Yoga-Paws.

General Product Information

What are Yoga-Paws grips made of?
Yoga-Paws grips hands are made of Eco-Friendly TPE yoga mat material that has 6mm of cushion and comfort and Recycled Natural Rubber.  There is also a towel lining within the Paws which absorbs 7 times its weight in moisture. Hence the more you sweat the more you stick!

How is Yoga-Paws LLC helping the planet?
Yoga-Paws grips are made with Eco-Friendly TPE yoga mat material. Also when you buy Yoga-Paws to keep your practice up on the road, at home, or in the studio… you get the benefits of a whole mat and a whole towel in a convenient little package without all that extra material. Mother Earth will thank you for it!

Privacy

Why do you want my email address?
Primarily so that we can contact you if there is a problem; we find that most people respond faster this way. Occasionally we will contact you to let you know our latest news or special offer, however if this really bugs you then we can take you off the database. The quickest way to do this is to unsubscribe from the last/next e-mail you receive from us. Go to the bottom of the e-mail, click through where directed and if you choose to unsubscribe you will be taken off our e-mail database. Otherwise e-mail us at info@yogapaws.com and we will do it for you.

Please let us know if you do not want to receive out specials, newsletters, or offers. Spamming is not our cup of tea. Thank you!!

Yoga Paws Guarantee

With a 100% satisfaction guarantee, we invite you enjoy a non-slip practice Anytime, Anywhere risk free! If your are not 100% completely satisfied within 30 days of purchase, simply contact us at sales@yogapaws.com and we will issue a return authorization for a credit / refund*.
* The items you ordered with the original sales receipt must be returned for full REFUND

Wrong size
Think you might have been wearing a wrong size this whole time? No problem, we will issue an exchange and replace it within 30 days of purchase*.
* Items and original sales receipt must be returned for exchange.

Yoga Teacher Discount

 

I am a Yoga teacher, do I get a discount?
Yes!! You are like a walking advertisement for us, so we would like to give back and thank you for that. All you have to do is respond to your order conformation email with your Yoga Alliance Registry ID or studio information where you teach, and we will refund $5 on your order with 24 hours.  EASY!!

Wholesaler Information

How do I place a wholesale order?
If you are interested in selling the Yoga-Paws mini mats on line or in your retail space, please fill out our wholesale information form and we will be in touch with you ASAP. Wholesale Order Form >

Is there a Minimum Order Quantity for the Yoga-Paws grips?
Yes, the MOQ for the Yoga-Paws grips is 10 units. You can mix-match the sizes and colors to reach 10 units.

Can I do net terms?
Yes, net terms are available. However your first order must be paid through credit card for security reasons.

What is the cost breakdown for the Yoga-Paws products?
We do have a set wholesale percentage breakdown. Simply put, the more your order the greater discount you receive. We like to do this on a case by case basis, so please contact us no matter how big or small your company or studio..... we would love to work with you!

What are some of the additional wholesaler benefits?
When you become a retailer for Yoga-Paws products we give you a direct link on our website. In addition we also provide your contact information and physical address. This way anybody looking to purchase Yoga-Paws locally, or in a hurry, will be directed straight to you.

General Information

What’s your address?
Yoga-Paws
1628 Legaye Dr
Cardiff CA 92007